Privacy Policy

Your Privacy Matters to Us

At Kidjo, we respect your privacy and care about keeping your family’s information safe. This policy explains, in simple terms, what information we may collect, how it may be used, and what choices you have.

What Information Do We Collect?

• Account details you provide (like name, email, password, child’s profile information).
• Basic device information (like device type, operating system, or browser).
• Usage information (such as viewing activity, preferences, and settings).
• Payment details if you choose a subscription.

Some of this information may relate to your children’s profiles you create on Kidjo, but it is only used to personalize the service for you.

How Do We Use This Information?

• Provide and improve our services.
• Personalize the experience for you and your children.
• Manage subscriptions, accounts, and billing.
• Respond to support requests.
• Analyze usage trends to improve content and performance.

We only use the information for these purposes and will not sell your data.

Sharing of Information

We do not share your personal information with third parties for marketing. In some cases, trusted service providers (such as hosting, analytics, or payment processors) may process data on our behalf to operate Kidjo. They are required to handle it securely.

Data Transfers

Some data may be processed outside your country to ensure smooth operation of services. When this happens, we take steps to ensure reasonable protections are in place.

Data Retention

We only keep personal data for as long as it is needed to deliver our services, comply with legal obligations, or resolve disputes. After that, we securely delete or anonymize it.

Your Rights

Depending on your location, you may have rights such as:

• Accessing the personal information we hold.
• Updating or correcting your details.
• Requesting deletion of your account.
• Limiting or objecting to certain uses of your data.

To exercise these rights, you can contact us anytime at customercare@switch.com.pk

Cookies & Tracking

We may use cookies or similar technologies to improve your browsing experience, remember preferences, and analyze usage. You can adjust your cookie settings in your browser at any time.

Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. However, no online service can guarantee 100% security.

Updates to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we’ll let you know by updating the date or posting a notice.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you can reach us at: customercare@switch.com.pk